Effective date: 28 July 2026
Last updated: 28 July 2026
Ad Rehab respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
visit https://ad-rehab.com (the “Website”);
submit an enquiry or complete a form;
purchase a product or service;
communicate with us;
subscribe to marketing communications; or
otherwise interact with Ad Rehab.
It also explains the privacy rights that may be available to you under applicable laws, including the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”), the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), and the California Online Privacy Protection Act (“CalOPPA”).
1. Who We Are
The Website and Ad Rehab brand are operated by:
Legal business name: Citrine Digital Marketing Solutions Ltd
Trading name: Ad Rehab
Registered or business address: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Website: https://ad-rehab.com
Email: [email protected]
For the purposes of the UK GDPR and EU GDPR, the legal business identified above is the data controller responsible for determining how and why your personal information is processed.
References in this Privacy Policy to “Ad Rehab”, “we”, “us” or “our” refer to the legal business operating the Ad Rehab brand.
2. Personal Information We Collect
The personal information we collect depends on how you use the Website and interact with us.
Information you provide directly
We may collect:
first name;
last name;
email address;
telephone number;
information included in an enquiry, booking form, questionnaire or message;
marketing and communication preferences;
details about the services in which you are interested;
information required to deliver a purchased product or service; and
information you provide when communicating with us by email, telephone or through the Website.
Transaction information
When you purchase a product or service, we may collect or receive:
the product or service purchased;
transaction date;
transaction amount;
payment status;
order, invoice or transaction reference numbers; and
limited information supplied by the payment processor.
Complete payment-card information is processed by our third-party payment provider rather than being intentionally stored directly by Ad Rehab. The payment provider processes payment information in accordance with its own privacy policy and security obligations.
Information collected automatically
When you visit or interact with the Website, we and our technology providers may automatically collect:
Internet Protocol address;
browser type and version;
device type;
operating system;
approximate location derived from an IP address;
referring website or advertising source;
pages viewed;
buttons, links or forms interacted with;
time and date of visits;
time spent on pages;
website navigation and engagement information;
cookie identifiers;
advertising identifiers;
conversion and attribution information; and
diagnostic, security and performance data.
We collect this information through cookies, pixels, tags, scripts and similar tracking technologies.
3. How We Collect Personal Information
We may collect personal information:
directly from you when you complete a form, make a purchase, book a call, contact us or subscribe to emails;
automatically when you use the Website;
from payment processors and other providers involved in completing a transaction;
from analytics and advertising platforms;
from social-media and advertising platforms when you interact with our campaigns; and
from service providers that help us manage enquiries, bookings, customer relationships and communications.
4. How We Use Personal Information
We may use personal information to:
respond to enquiries;
arrange consultations, calls or appointments;
process purchases and provide products or services;
manage our relationship with customers and prospective customers;
provide customer support;
send service-related, administrative and transactional communications;
send newsletters, promotional emails and other marketing communications where permitted;
personalise website content and communications;
understand how visitors use the Website;
measure website performance and conversions;
attribute enquiries and purchases to advertising campaigns;
create remarketing and advertising audiences;
display advertising to previous Website visitors on third-party platforms;
improve our Website, services, marketing and customer experience;
prevent fraud, abuse and security incidents;
maintain business and financial records;
establish, exercise or defend legal claims;
comply with legal, regulatory, accounting and tax obligations; and
protect our rights, property, customers and business.
We do not display third-party advertisements directly on the Website. However, we use advertising and remarketing technology to advertise Ad Rehab products and services on third-party platforms.
5. GDPR Lawful Bases
Where the UK GDPR or EU GDPR applies, we process personal information under one or more of the following lawful bases.
Contract
We may process your information when it is necessary to:
take steps at your request before entering into a contract;
process an order or payment;
provide a product or service; or
perform our contractual obligations to you.
Consent
We may rely on your consent for:
non-essential analytics cookies;
advertising and remarketing cookies;
certain email marketing activities; and
other processing for which applicable law requires consent.
You may withdraw consent at any time. Withdrawing consent does not affect processing that occurred before consent was withdrawn.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
responding to business enquiries;
managing customer relationships;
improving our services;
measuring business and website performance;
securing the Website;
preventing fraud;
maintaining appropriate business records; and
marketing relevant services to existing business contacts where permitted by law.
Legal obligations
We may process information when necessary to comply with tax, accounting, consumer protection, regulatory or other legal obligations.
Legal claims
We may process information where necessary to establish, exercise or defend legal claims.
6. Email Communications and Marketing
We may send:
confirmation emails;
appointment or booking messages;
transaction and service updates;
customer-support communications; and
marketing or promotional emails.
We will send marketing communications where you have consented or where another lawful basis permits us to do so.
You can unsubscribe from marketing emails at any time by:
selecting the unsubscribe link in a marketing email; or
emailing [email protected].
Unsubscribing from marketing does not prevent us from sending essential service, payment, contractual or administrative communications.
7. Your Right to Object to Direct Marketing
You have the right to object at any time to our use of your personal information for direct-marketing purposes, including related profiling.
When you object, we will stop using your information for direct marketing. We may retain limited information on a suppression list to ensure that we respect your request and do not add you back to marketing campaigns unintentionally.
To object, email [email protected] or use the unsubscribe link contained in our marketing emails.
8. Cookies and Tracking Technologies
The Website uses cookies, pixels, tags and similar technologies.
These technologies may be used to:
make the Website function correctly;
remember preferences;
maintain security;
understand how visitors use the Website;
measure enquiries, purchases and conversions;
identify the advertising source that brought a visitor to the Website;
create advertising and remarketing audiences; and
show relevant Ad Rehab advertisements on third-party websites and platforms.
Where required by applicable law, non-essential analytics and advertising technologies will be activated only after you provide consent through our cookie-consent mechanism.
You can withdraw or change your cookie preferences through the Website’s cookie-preference tool. You may also be able to block or delete cookies through your browser settings. Blocking certain cookies may affect Website functionality.
9. Analytics and Advertising Tools
Meta Pixel
We use the Meta Pixel, formerly known as the Facebook Pixel.
The Meta Pixel may collect information about your device, browser, Website activity, advertising interactions and actions taken on the Website. This information helps us:
measure advertising performance;
understand whether advertisements result in enquiries or purchases;
create advertising audiences;
create audiences with similar characteristics; and
remarket Ad Rehab services to previous Website visitors.
Meta may combine information collected through the Pixel with other information associated with your use of Meta services, subject to Meta’s own privacy terms.
Google Analytics 4
We use Google Analytics 4 to understand how visitors find and use the Website.
Google Analytics 4 may collect information such as:
IP-derived location information;
device and browser information;
pages visited;
referral source;
session duration;
Website interactions; and
conversion events.
We use this information to analyse Website traffic, improve user experience and measure marketing effectiveness.
Google Tag Manager
We use Google Tag Manager to manage and deploy analytics, conversion and advertising tags on the Website.
Google Tag Manager itself primarily facilitates the operation of other tags. The technologies deployed through it may collect information as described in this Privacy Policy.
Remarketing
We use remarketing services provided by platforms such as Meta and Google.
These services may use cookies, pixels, advertising identifiers and similar technologies to recognise that your browser or device previously visited the Website. This allows Ad Rehab advertisements to be presented to you when you use third-party platforms or websites.
10. How We Share Personal Information
We may disclose personal information to the following categories of recipients:
website-hosting and infrastructure providers;
customer-relationship-management providers;
form, booking and scheduling providers;
email and communication providers;
payment processors;
accounting, invoicing and bookkeeping providers;
analytics providers;
advertising and remarketing platforms, including Meta and Google;
security, fraud-prevention and technical-support providers;
professional advisers, including accountants, insurers and lawyers;
government bodies, courts, regulators and law-enforcement authorities where legally required; and
potential purchasers, investors or advisers in connection with a merger, restructuring, financing, acquisition or sale of all or part of our business.
Service providers may process information only for the agreed services and subject to appropriate contractual obligations where required by law.
11. Sale and Sharing of Personal Information
We do not sell personal information in exchange for money.
However, some privacy laws, including the CCPA/CPRA, define “sale” and “sharing” more broadly than an exchange of information for money.
Our use of advertising cookies, the Meta Pixel, Google advertising technology and remarketing services may be considered “sharing” of personal information for cross-context behavioural advertising under California law.
California residents may opt out by:
selecting the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link in the Website footer;
rejecting advertising cookies through our cookie-preference tool;
enabling a legally recognised opt-out preference signal, such as Global Privacy Control; or
contacting [email protected].
Where legally required, we will treat a recognised Global Privacy Control signal as a valid request to opt out of the sale or sharing of personal information for the browser or device sending that signal.
12. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The factors we use to determine retention periods include:
how long we need the information to respond to an enquiry;
whether you become a customer;
how long our contractual relationship continues;
whether the information is needed to deliver or support a product or service;
whether you remain subscribed to marketing;
applicable accounting, tax and record-keeping requirements;
limitation periods for potential legal claims;
fraud-prevention and security requirements; and
whether retention is necessary to comply with a legal obligation.
When information is no longer required, we will delete, anonymise or securely dispose of it.
We may retain limited information relating to an unsubscribe or privacy request for longer where necessary to demonstrate compliance and ensure that your preferences continue to be respected.
13. International Data Transfers
Some service providers, including analytics, advertising, hosting, email and payment providers, may process personal information outside the United Kingdom or European Economic Area.
Where the UK GDPR or EU GDPR applies, we take appropriate measures to protect personal information transferred internationally. Depending on the destination and provider, these measures may include:
an applicable adequacy decision;
the European Commission’s Standard Contractual Clauses;
the UK International Data Transfer Agreement;
the UK Addendum to the Standard Contractual Clauses; or
another transfer mechanism permitted by applicable data-protection law.
You may contact us for further information about the safeguards used for international transfers.
14. Data Security
We use reasonable administrative, organisational and technical measures designed to protect personal information against:
unauthorised access;
accidental loss;
misuse;
alteration;
destruction; and
unauthorised disclosure.
These measures may include access controls, secure systems, encryption in transit, password protection, service-provider reviews and limiting access to people who reasonably require the information.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
15. Your UK and European Privacy Rights
Depending on your location and the applicable law, you may have the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing;
request portability of information you provided to us;
withdraw consent at any time;
request information about international-transfer safeguards; and
complain to a data-protection regulator.
These rights may be subject to legal conditions and exceptions.
To exercise a right, email [email protected]. We may request information reasonably necessary to verify your identity and protect personal information from unauthorised disclosure.
Complaints
We encourage you to contact us first so that we can attempt to resolve your concern.
Individuals in the United Kingdom may also complain to the Information Commissioner’s Office (“ICO”).
Individuals in the European Economic Area may complain to the data-protection authority in the country where they live, work or believe an infringement occurred.
16. Automated Decision-Making and Profiling
We may use Website and advertising activity to create or select marketing audiences and to determine which Ad Rehab advertisements may be relevant to particular groups of users.
We do not use the personal information described in this Privacy Policy to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
If this changes, we will update this Privacy Policy and provide any information required by applicable law.
17. California Privacy Rights
This section applies to California residents where Ad Rehab is subject to the CCPA/CPRA.
Categories of personal information
During the preceding 12 months, we may have collected the following categories of personal information:
Identifiers
Examples include first name, last name, email address, telephone number, IP address, cookie identifiers and advertising identifiers.
California customer-record information
Examples include name, email address and telephone number.
Commercial information
Examples include products or services purchased, obtained, considered or enquired about, transaction information and purchasing history.
Internet or electronic-network activity
Examples include browsing activity, search activity, pages viewed, links selected, Website interactions and interactions with advertisements.
Inferences
We or our advertising providers may create audience or interest classifications based on Website and advertising interactions for marketing and remarketing purposes.
We do not intentionally collect sensitive personal information through the Website for purposes that would require offering a right to limit its use under the CCPA/CPRA.
Payment providers may independently collect financial-account or payment-card information necessary to process transactions.
Sources of California personal information
We collect personal information:
directly from consumers;
automatically through the Website;
from cookies, pixels and similar technologies;
from payment and service providers; and
from analytics, advertising and social-media platforms.
Business and commercial purposes
We use these categories of information to:
provide products and services;
process transactions;
respond to enquiries;
provide customer support;
manage customer relationships;
send communications;
measure and improve the Website;
analyse advertising performance;
conduct marketing and remarketing;
maintain security;
prevent fraud; and
comply with legal obligations.
Categories disclosed for business purposes
We may disclose identifiers, customer-record information, commercial information and Internet activity to:
hosting and infrastructure providers;
customer-management providers;
payment processors;
email and communications providers;
analytics providers;
advertising platforms;
security providers;
professional advisers; and
government or regulatory authorities where required.
Categories sold or shared
We have not sold personal information for monetary consideration.
We may have shared identifiers and Internet or electronic-network activity with advertising and analytics providers, including Meta and Google, for advertising measurement, remarketing and cross-context behavioural advertising.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
California consumer rights
Subject to applicable exceptions, California residents may have the right to:
know the categories and specific pieces of personal information collected about them;
know the sources, purposes and categories of recipients of that information;
request deletion of personal information;
request correction of inaccurate personal information;
obtain a portable copy of personal information;
opt out of the sale or sharing of personal information;
limit certain uses or disclosures of sensitive personal information, where applicable; and
exercise privacy rights without unlawful discrimination or retaliation.
Exercising California rights
You may submit a request by emailing:
We may request information necessary to verify your identity. The information requested will depend on the nature and sensitivity of the request.
We will respond within the period required by applicable law. In some circumstances, we may deny a request or retain certain information where permitted or required by law. If this occurs, we will explain the applicable reason where legally required.
Authorised agents
A California resident may appoint an authorised agent to submit a request on their behalf.
We may require:
written evidence of the agent’s authority;
confirmation directly from the consumer; or
other information permitted by law to verify the request.
Non-discrimination
We will not unlawfully discriminate against you for exercising a CCPA/CPRA privacy right.
18. California Do Not Track Disclosure
Some browsers offer a “Do Not Track” setting.
Because there is not a universally adopted technical standard for interpreting traditional Do Not Track signals, the Website does not currently respond to traditional Do Not Track browser signals.
However, where required by applicable law, we recognise legally valid opt-out preference signals such as Global Privacy Control.
Third-party analytics and advertising providers may collect information about your online activities over time and across different websites or online services when you use the Website. You can control certain collection through our cookie-preference tool, browser settings and the privacy controls offered by those providers.
19. CalOPPA Disclosures
In accordance with CalOPPA:
this Privacy Policy identifies the categories of personally identifiable information collected through the Website;
it identifies the categories of third parties with whom information may be shared;
users may request access to or correction of their information by emailing [email protected];
the California Do Not Track Disclosure above explains our response to tracking signals;
this Privacy Policy explains whether third parties may collect information about users’ activities across different websites;
the effective date is displayed at the top of this Privacy Policy; and
material changes will be communicated as described below.
20. Children’s Privacy
The Website and our products and services are not directed towards children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, contact [email protected]. Where appropriate, we will take reasonable steps to investigate and delete the information.
We do not knowingly sell or share the personal information of anyone under 16 for cross-context behavioural advertising.
21. Third-Party Websites
The Website may contain links to websites, platforms or services operated by third parties.
We do not control and are not responsible for the privacy, security or content practices of third-party services. You should review the privacy policy of any third-party service before providing personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
changes to our services;
changes to our technology or providers;
changes to our data-processing practices;
changes to applicable law; or
regulatory guidance.
The updated version will be posted on this page with a revised “Last updated” date.
Where a change materially affects how we use personal information, we may provide additional notice through the Website, cookie banner or email where appropriate.
We intend to review this Privacy Policy at least annually and whenever our data-processing activities materially change.
23. Contact Us
For questions about this Privacy Policy, our use of personal information or your privacy rights, contact:
Ad Rehab
Legal entity: Citrine Digital Marketing Solutions Ltd
Address: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Email: [email protected]
Website: https://ad-rehab.com