Last updated: 28 July 2026
These Terms of Service (“Terms”) govern your access to and use of ad-rehab.com and your purchase of any products, digital content, subscriptions or services offered by Ad Rehab.
Please read these Terms carefully before using our website or placing an order. By accessing the website, purchasing from us or otherwise using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the website or purchase our products or services.
1. About Ad Rehab
The website ad-rehab.com is operated by:
Legal business name: Citrine Digital Marketing Solutions Ltd
Trading name: Ad Rehab
Business type: Limited Company
Registered or principal address: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Company number: 12803314
VAT number: GB 502045154
Email: [email protected]
In these Terms, “Ad Rehab”, “we”, “us” and “our” refer to the business identified above.
“You” and “your” refer to any person or organisation accessing our website or purchasing from us.
2. Who These Terms Apply To
These Terms apply to both consumers and business customers.
A Consumer is an individual purchasing products or services mainly for personal use and not primarily for purposes connected with their trade, business, craft or profession.
A Business Customer is any person or organisation purchasing products or services wholly or mainly for business or professional purposes.
Certain sections of these Terms apply differently depending on whether you are a Consumer or Business Customer. Nothing in these Terms limits any mandatory legal rights available to Consumers.
You must be at least 18 years old and legally capable of entering into a binding contract to make a purchase from us.
3. Use of the Website
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
a. use the website in a way that breaches any applicable law or regulation;
b. attempt to gain unauthorised access to the website, its server or any connected system;
c. introduce viruses, malware, harmful code or other technologically damaging material;
d. interfere with the website’s proper operation or security;
e. scrape, copy, harvest or extract website content or data using automated means without our written permission;
f. impersonate another person or misrepresent your identity or authority;
g. use our content, branding, materials or services for fraudulent, misleading or unlawful purposes; or
h. use the website in a manner that infringes another person’s intellectual-property, privacy or other legal rights.
We may restrict or block access to the website where we reasonably believe these Terms have been breached or where doing so is necessary to protect the website, our business, our customers or another person.
4. No User Accounts or User-Uploaded Content
Users cannot create accounts through the website.
The website does not currently allow users to publicly create, publish or upload text, images, videos or other user-generated content.
You may nevertheless provide information to us through contact forms, questionnaires, order forms, email or other direct communications. You are responsible for ensuring that information you provide is accurate, lawful and does not infringe another person’s rights.
5. Information About Our Offers
We may offer:
a. physical products or goods;
b. digital products or resources;
c. one-time marketing, advertising, consulting, auditing, strategy, implementation or related services;
d. subscription-based plans or ongoing services; and
e. other products or services described on the website or in a separate proposal, order form, statement of work or service agreement.
Descriptions, images and examples are provided to help explain our offers. Although we take reasonable care to ensure that descriptions are accurate, minor variations may occur.
Any specific deliverables, timescales, fees, dependencies, usage rights or service limitations stated in an accepted proposal, checkout page, order form or statement of work will form part of the contract between you and Ad Rehab.
If there is a conflict between these Terms and a separately signed service agreement or statement of work, the separately signed document will take priority in relation to that conflict.
6. Orders and Contract Formation
Submitting an order does not necessarily mean that we have accepted it.
A binding contract is formed when we:
a. send you an order-acceptance or service-confirmation communication;
b. begin supplying the purchased product or service with your agreement; or
c. dispatch the purchased goods,
whichever occurs first.
An automated payment receipt or acknowledgement may only confirm that we have received your order and may not constitute acceptance.
We may refuse or cancel an order before acceptance where:
a. the product or service is unavailable;
b. pricing or descriptive information contains an obvious error;
c. we cannot verify or authorise payment;
d. we reasonably believe the purchase is fraudulent or unlawful;
e. you do not meet an eligibility condition disclosed before purchase; or
f. we cannot lawfully or reasonably provide the requested product or service.
If we cancel an order after taking payment but before providing the relevant product or service, we will refund the amount paid for the cancelled portion.
7. Prices, Taxes and Payment
Prices will be displayed in pounds sterling unless another currency is clearly stated.
The total price payable, including any mandatory taxes or charges known at the time of purchase, will be displayed or communicated before you place your order.
You must provide complete and accurate billing and payment information.
Payment may be processed by a third-party payment provider. Your use of that provider may also be subject to its own terms and privacy practices.
For one-time purchases, you authorise us or our payment provider to charge the full amount displayed at checkout or specified in the applicable proposal or order form.
Unless expressly stated otherwise:
a. service fees do not include advertising spend, media spend or campaign budgets;
b. service fees do not include third-party software, platform, hosting, domain, creative-production or licensing charges;
c. such third-party costs remain your responsibility; and
d. quoted fees are valid only for the period stated in the quotation or proposal.
We may suspend performance where a payment is overdue, declined, reversed or disputed, provided that doing so does not breach any mandatory rights available to a Consumer.
8. Subscription Plans
We may offer subscription-based products or ongoing services.
Before you purchase a subscription, we will display or communicate the material terms of that subscription, including, where applicable:
a. the price;
b. the billing frequency;
c. the initial or minimum term;
d. whether the subscription renews automatically;
e. any introductory, discounted or free period;
f. when the first and subsequent payments are due;
g. how the subscription may be cancelled; and
h. when cancellation will take effect.
Where a subscription is described as automatically renewing, you authorise us or our payment provider to charge the applicable recurring fee using your selected payment method until the subscription is cancelled.
You may cancel a subscription by following the cancellation process disclosed at checkout or in your order confirmation, or by emailing [email protected].
Unless otherwise stated in the applicable offer:
a. cancellation will prevent the next renewal;
b. you will continue to receive the subscription benefits until the end of the current paid billing period;
c. payments already made are non-refundable except where required by law or expressly stated otherwise; and
d. cancelling a subscription does not automatically cancel or refund separate one-time purchases.
We will not increase the price of an existing subscription without giving reasonable advance notice. Where required, we will also explain your right to cancel before the new price applies.
Any statutory cooling-off, reminder, renewal or cancellation rights applicable to your subscription will apply in addition to this section.
9. Consumer Cancellation Rights
This section applies only where you are a Consumer and the law provides a cancellation right for a distance or online contract.
9.1 Goods
For most goods purchased online, you may cancel the contract within 14 days after the day on which you, or a person nominated by you, receives the goods.
After notifying us of cancellation, you must generally return the goods within a further 14 days.
You must take reasonable care of the goods. We may make a lawful deduction from a refund where handling beyond what would reasonably be permitted in a shop has reduced their value.
Unless we agree otherwise or the goods are faulty, you will normally be responsible for the direct cost of returning them where this was disclosed before purchase.
Cancellation rights may not apply to certain goods, including, where legally applicable:
a. goods made to your specifications or clearly personalised;
b. sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
c. goods liable to deteriorate or expire rapidly; or
d. sealed audio, video or software products once unsealed.
9.2 Services
For most service contracts purchased online, you may cancel within 14 days after the contract is made.
Where you expressly request that a service begins during the cancellation period, you may be required to pay a proportionate amount for work properly completed before you notified us of cancellation.
Your cancellation right may be lost once the service has been fully performed where:
a. you expressly requested that performance begin during the cancellation period; and
b. you acknowledged that you would lose your cancellation right once the service was completed.
9.3 Digital Content
Where digital content is supplied immediately, your right to cancel may be lost once supply begins if you:
a. expressly consented to supply beginning during the cancellation period; and
b. acknowledged that this would cause you to lose your cancellation right.
If the required consent or acknowledgement was not obtained, any rights provided by law will remain unaffected.
9.4 Exercising a Cancellation Right
To exercise a statutory cancellation right, email [email protected] with a clear statement that you wish to cancel.
Please include:
a. your name;
b. your email address;
c. your order number;
d. the product or service purchased; and
e. the date of purchase.
Where goods must be returned, we will provide or confirm the applicable return address.
9.5 Refund Timing
Where a valid statutory cancellation applies, refunds will be made using the original payment method unless otherwise agreed.
Refunds will be issued within the period required by applicable law. For returned goods, we may withhold the refund until we have received the goods or you provide evidence that they have been returned, whichever occurs first.
10. Faulty Goods, Digital Content and Services
Nothing in these Terms affects your statutory rights.
Where applicable:
a. goods must be of satisfactory quality, fit for purpose and as described;
b. digital content must be of satisfactory quality, fit for purpose and as described; and
c. services must be supplied with reasonable care and skill and in accordance with information that forms part of the contract.
Contact [email protected] promptly if you believe a product, digital item or service is faulty, misdescribed or not supplied as agreed.
We may ask for reasonable information needed to investigate and resolve the issue.
11. Delivery of Goods and Digital Products
Delivery estimates are estimates unless we expressly agree to a guaranteed delivery date.
We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect of a delay and will respect any cancellation or refund rights provided by law.
You are responsible for providing a complete and accurate delivery or email address.
Risk in physical goods passes to a Consumer when the goods come into the physical possession of the Consumer or a person identified by them to receive the goods.
Digital products may be supplied by email, download link, website access or another method stated before purchase.
You must not share, resell, distribute or make a purchased digital product publicly available unless the applicable licence expressly permits it.
12. Marketing and Advertising Services
This section applies where you purchase marketing, advertising, consulting, campaign-management, auditing, creative, strategy or related services from Ad Rehab.
You acknowledge that marketing and advertising results depend on numerous factors outside our control, including:
a. your offer, pricing and reputation;
b. market conditions and customer demand;
c. your website and sales process;
d. your response times and lead handling;
e. advertising budgets;
f. audience behaviour;
g. competition;
h. platform algorithms, policies and technical systems; and
i. the accuracy and completeness of information you provide.
Unless we expressly provide a written guarantee in a separate agreement, we do not guarantee:
a. a particular number of leads, enquiries, appointments or sales;
b. a particular cost per lead or acquisition;
c. a particular return on advertising spend;
d. uninterrupted campaign delivery;
e. approval of advertisements by a third-party platform; or
f. any particular revenue, profit or commercial outcome.
You remain responsible for:
a. approving advertising claims, offers, pricing and creative materials before publication;
b. ensuring that your products, services and business practices are lawful;
c. supplying accurate information and necessary assets on time;
d. obtaining licences, permissions and consents for materials you provide;
e. your advertising and third-party platform spend;
f. responding to leads and customers; and
g. making your own commercial and financial decisions.
We may refuse to create, publish or manage content that we reasonably believe is unlawful, misleading, discriminatory, infringing, unsafe or contrary to a platform’s policies.
13. Third-Party Platforms and Services
Our services may interact with third-party platforms or providers, including advertising platforms, analytics tools, website services, customer-relationship-management systems and payment processors.
We do not own or control those third parties.
Their availability, policies, prices, algorithms, account decisions and technical systems may change without notice. We are not responsible for a third party suspending an account, rejecting an advertisement, changing its functionality or experiencing an outage, except to the extent that a loss was directly caused by our breach of contract or failure to exercise reasonable care and skill.
You are responsible for complying with the terms and policies of any third-party service you use.
Links to third-party websites are provided for convenience only and do not necessarily constitute an endorsement.
14. Customer Materials
Where you provide us with names, logos, images, videos, advertising accounts, copy, testimonials, customer information, data or other materials, you confirm that:
a. you own the materials or have the necessary permission to use them;
b. our permitted use of them will not infringe another person’s rights;
c. the materials and any associated claims are accurate and lawful; and
d. all required privacy notices, consents and legal bases have been obtained.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify and process those materials only as reasonably necessary to deliver the purchased services and meet our legal obligations.
Ownership of your pre-existing materials remains with you.
15. Our Intellectual Property
The website and all materials created or owned by Ad Rehab—including our name, logo, branding, trademarks, visual design, layouts, copy, graphics, templates, frameworks, methodologies, videos, downloads, training resources and other content—are owned by or licensed to Ad Rehab.
They are protected by copyright, trademark and other intellectual-property laws.
Except for any limited right expressly granted to you, no ownership rights are transferred.
You must not, without our prior written permission:
a. copy, reproduce, republish or distribute our content;
b. modify or create derivative works from our content;
c. sell, sublicense or commercially exploit our content;
d. remove copyright, trademark or proprietary notices;
e. use our branding in a way that suggests endorsement, partnership or affiliation; or
f. register or attempt to register any confusingly similar business name, domain name, social-media identifier or trademark.
Where a purchase includes a licence to use a template, document, creative asset or digital resource, the licence is personal or limited to the purchasing business, non-exclusive, non-transferable and revocable if these Terms are materially breached, unless different written licence terms are provided.
16. Bespoke Deliverables
Ownership and usage rights for bespoke deliverables will be set out in the applicable proposal, order form or statement of work.
Unless otherwise agreed in writing:
a. you retain ownership of materials you supplied;
b. we retain ownership of our pre-existing materials, frameworks, processes, templates, know-how and reusable components;
c. once all undisputed fees have been paid, you may use the final approved deliverables for the business purposes for which they were supplied; and
d. draft concepts, rejected versions, working files and unused materials remain our property.
17. Feedback and Suggestions
You may voluntarily provide feedback, ideas, recommendations or suggestions about our website, products or services.
You grant us a worldwide, perpetual, irrevocable, transferable, sublicensable and royalty-free right to use, adapt, develop, publish, commercialise and otherwise implement that feedback for any lawful purpose.
We are not required to compensate you, credit you, maintain the feedback as confidential or implement it.
This section does not transfer ownership of confidential business materials that you provide solely so that we can perform a purchased service.
18. Promotions, Competitions, Prize Draws and Sweepstakes
We may offer promotions, discount campaigns, competitions, prize draws, sweepstakes or similar activities.
Each promotion may be governed by separate rules explaining matters such as:
a. eligibility;
b. geographic restrictions;
c. opening and closing dates;
d. entry requirements;
e. purchase requirements or free-entry methods;
f. prize details;
g. winner-selection methods;
h. notification procedures; and
i. any material limitations or exclusions.
Those promotion-specific rules form part of these Terms for participants in the promotion.
Where promotion-specific terms conflict with these general Terms, the promotion-specific terms will take priority for that promotion.
We may disqualify entries that are incomplete, fraudulent, automated, submitted in breach of the applicable rules or otherwise unlawful.
We will administer promotions fairly and in accordance with applicable law and advertising standards.
19. Confidentiality
Where either party receives confidential business, technical, financial or commercial information from the other in connection with paid services, the receiving party must:
a. keep it reasonably secure;
b. use it only for the purpose of performing or receiving the services; and
c. not disclose it to another person except to personnel, contractors or professional advisers who need to know it and are subject to appropriate confidentiality obligations.
This section does not apply to information that:
a. is or becomes public without breach of these Terms;
b. was lawfully known before disclosure;
c. is received lawfully from an independent third party; or
d. must be disclosed by law or a competent authority.
20. Website Availability
We aim to keep the website available, secure and accurate, but we do not guarantee that it will always be uninterrupted, error-free or free from harmful components.
We may update, suspend, withdraw or restrict parts of the website for maintenance, security, operational or business reasons.
We will not be liable merely because the website is temporarily unavailable, except where liability cannot lawfully be excluded.
21. Liability to Consumers
This section applies where you are a Consumer.
We are responsible for losses that are a foreseeable consequence of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was formed.
We supply products and services to Consumers for private use. If you use them for commercial, business or resale purposes, we are not responsible under this Consumer section for business losses, including loss of profit, revenue, opportunity or business interruption.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation; or
c. breach of statutory rights that cannot legally be excluded.
22. Liability to Business Customers
This section applies where you are a Business Customer.
Nothing in these Terms limits liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation; or
c. any liability that cannot legally be limited or excluded.
Subject to the paragraph above, Ad Rehab will not be liable for:
a. loss of profits, revenue or anticipated savings;
b. loss of business, contracts or opportunity;
c. loss of goodwill or reputation;
d. loss or corruption of data;
e. wasted expenditure; or
f. indirect or consequential loss.
Subject to the exclusions above, our total aggregate liability arising out of or relating to a particular order, statement of work or subscription will not exceed the total fees paid or payable to Ad Rehab under that order, statement of work or subscription during the 12 months immediately preceding the event giving rise to the claim.
This limitation does not affect your obligation to pay properly due fees.
23. Business-Customer Indemnity
Where you are a Business Customer, you will indemnify Ad Rehab against reasonable losses, liabilities, costs and third-party claims arising directly from:
a. materials or instructions you supplied that infringe another person’s rights;
b. unlawful or misleading claims that you instructed us to publish after we warned you of the relevant concern;
c. your breach of applicable advertising, data-protection or consumer-protection law; or
d. your material breach of section 14.
This indemnity will not apply to the extent that the relevant loss was caused by Ad Rehab’s negligence, wilful misconduct or breach of contract.
24. Events Outside Our Reasonable Control
Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control, including natural disasters, internet or utility failures, cyber incidents not caused by a failure to take reasonable security precautions, labour disputes, government action, war, civil unrest, epidemics, platform outages or failures of critical third-party suppliers.
The affected party must take reasonable steps to minimise the impact.
This section does not excuse payment obligations that arose before the relevant event and does not remove any statutory Consumer rights.
25. Ending Services
Either party may end an ongoing service or subscription in accordance with the cancellation or notice terms disclosed before purchase or stated in the applicable service agreement.
We may suspend or terminate a service immediately where:
a. you materially breach these Terms and, where the breach can be remedied, fail to remedy it within a reasonable period after notice;
b. payment remains overdue after reasonable notice;
c. you request or require unlawful conduct;
d. continuing the service would expose us or another person to legal, security or reputational risk; or
e. a necessary third-party platform prevents us from continuing the service.
Termination does not affect rights and liabilities that arose before termination.
Sections intended by their nature to continue—including intellectual property, confidentiality, payment, liability and governing-law provisions—will survive termination.
26. Privacy and Cookies
Our collection and use of personal information are governed by our Privacy Policy.
Our use of cookies and similar technologies may also be explained in a separate Cookie Policy or consent-management tool.
These Terms should be read together with those policies.
27. Complaints
Please contact us first so that we have an opportunity to resolve your concern.
Email: [email protected]
Please include your name, order details and a clear explanation of the issue.
We will aim to acknowledge and consider complaints within a reasonable period.
Where applicable, we will provide information about any alternative dispute-resolution provider that we are legally required or have agreed to use.
28. Changes to These Terms
We may update these Terms to reflect changes to our services, business practices, technology or legal obligations.
The updated Terms will be posted on the website with a revised “Last updated” date.
Changes will not retroactively alter a completed one-time purchase unless required by law or agreed by both parties.
For ongoing subscriptions or services, we will provide reasonable notice of material changes where required. If a material change significantly disadvantages you, we will provide any cancellation right required by law or the applicable agreement.
29. Transfer of Rights
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights and obligations to another organisation as part of a sale, restructuring or transfer of our business, provided that doing so does not reduce any mandatory rights available to a Consumer.
30. No Waiver
If either party delays enforcing a right, that does not mean the right has been waived.
A waiver is effective only if it is clearly communicated and applies only to the particular circumstances for which it was given.
31. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, if modification is not possible, removed.
The remaining provisions will continue in effect.
32. Entire Agreement
Where you are a Business Customer, these Terms together with the applicable order form, proposal, statement of work and expressly incorporated policies constitute the entire agreement concerning the relevant purchase.
You acknowledge that you have not relied on a statement that is not contained in those documents, except that nothing in this section limits liability for fraud or fraudulent misrepresentation.
This section does not restrict any rights available to a Consumer in relation to information or representations that legally form part of a consumer contract.
33. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
34. Governing Law and Jurisdiction
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
If you are a Consumer resident in the United Kingdom, you may have the right to bring proceedings in the courts of the part of the United Kingdom in which you live. Nothing in this section removes any mandatory protection provided by the law of your country of residence.
If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or connected with these Terms.
35. Contact Us
For questions about these Terms, contact:
Ad Rehab
Email: [email protected]
Website: ad-rehab.com
Address: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ